Hasbro is a global play and entertainment company committed to Creating the World’s Best Play and Entertainment Experiences. From toys, games and consumer products to television, movies, digital gaming, live action, music, and virtual reality experiences, Hasbro connects to global audiences by bringing to life great innovations, stories and brands across established and inventive platforms..

In 2019 Hasbro decided to test the market in regard to the provision of their employee catering, hospitality services and vending at their UK head offices in Stockley Park. Catering Consultancy Bureau (CCB) submitted a proposal to manage the tender process on behalf of Hasbro and were appointed in the Spring of 2019.

In the first instance CCB’s Principal Consultant, Simon Harrington, met with the senior stakeholders at Hasbro and established the key goals that needed to be achieved, these included an improvement to the variety and quality of the food and beverage offer, a refreshed restaurant area, more focus on local seasonal sourcing, innovation and a reduced catering subsidy through improved purchasing. With these goals in mind, CCB invited the incumbent and four other small and medium sized caterers, who CCB believed could deliver Hasbro’s requirements, to submit proposals. CCB structured an invitation to tender (ITT) that would encourage the caterers to focus on the key areas and the successful bidders’ response would act as a business plan for the duration of the contract term.

CCB managed the whole process including the caterers visiting the offices to observe the services and ask questions about the catering operation and the ITT, evaluating the tender responses through a scoring mechanism agreed with Hasbro, caterer presentations to Hasbro, negotiations with the preferred caterer and agreement of the contract terms.

The senior team at Hasbro were delighted with the appointment of a new catering provider who met all their requirements and provided investment to give the restaurant and café a facelift.