The Open University, celebrating its 50th birthday throughout 2019, was established by Royal Charter on 23 April 1969. Seen as relevant and radical, it is the leading University for flexible, innovative teaching and world-leading research in the United Kingdom and in 157 countries worldwide. Uniquely placed to understand the needs of part-time students, combining their learning while they earn, The Open University’s innovative, award-winning distance teaching credentials have seen over two million students receive an education, otherwise denied to them at campus-based universities.
The Open University engaged Catering Consultancy Bureau (CCB) to undertake a strategic review and best value exercise to establish the priorities and needs of the future catering service, to incorporate the elements below and provide the basis for the tender process that followed, with senior CCB Consultant, Bill Campbell, supporting the tender project team throughout;
- Analysing and interpreting customer data collected from a recent catering survey
- Meeting with small focus groups
- Considering the use of technology and space utilisation
- Commercial viability and areas for future investment and improvement
- A market overview with regard to eating trends
- Producing a sourcing strategy to inform the procurement strategy
On completion of the review a strategic report was presented to Senior Management, presenting the benefits and risks of different contract models and providing sufficient information on which to base the future direction of its catering provision. Bill is presently working closely with the project team throughout the tender process, advising on approach and service delivery and will act in the future as a point of contact for The Open University as required, supporting and advising on all aspects of the continual development of the service.